Service Level Commitment

Last updated June 26, 2026

This describes the availability we target for Cloackit. It is a good-faith commitment, not a contractual guarantee unless stated in a separate signed agreement.

Availability target

We aim for 99.9% monthly availability of the core filtering API and dashboard, excluding scheduled maintenance and factors outside our reasonable control.

Fail-open by design

If the decision engine is briefly unreachable, the hosted cloak is designed to fail open (allow) within a short timeout, so visitors are not stranded. You can tune this behavior in your flow settings.

Maintenance

We perform maintenance to keep the platform secure and reliable, and aim to schedule disruptive work during low-traffic windows.

Support

For incidents or status questions, contact support@cloackit.com.

Operator of Cloackit

OXIZO COMMERCE LLC
JURE KALFIC, Sole Member
900 Bonita Dr
Aspen, CO 81611
United States
support@cloackit.com

More policies

Terms of Service Acceptable Use Policy Privacy Policy Cookie Policy Data Processing Addendum Refund & Cancellation Policy Disclaimer Copyright / DMCA Policy Subprocessors AML & KYC Policy Security & Responsible Disclosure Anti-Spam & Communications Policy Fair Use & Rate Limits Accessibility Statement Billing & Payment Processing Compliance & Restricted Uses Children's Privacy